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Privacy Policy

Privacy Policy

Policy concerning personal information

The purpose of this page is to explain our policy concerning personal information that you could be brought to indicate to us when you visit our site. Our objective is to protect your personal information in accordance with the Belgian law of December 8, 1992 concerning privacy.

1. Finalities of exploitation of personal information

Compagnie des Alpes (50-52 Boulevard Haussmann, 75009 Paris, France : collects personal information when you visit our site and when you order our products online.

The information that you transmit to us when you order products and services online is used to process your order and to execute your contract.

All registered information concerning personal profiles is kept to process future orders.

The personal information asked for designated by an * is necessary to process your order. Without this necessary information we cannot process your request.

With your authorisation your email address will be used to inform you of our new products and services and promotional offers as well as those of our partners –in either case through our intermediary. Other personal information, such as your postal address, telephone number…. can be transmitted to a third party which will communicate its personalized offers to you without the intermediary of Walibi.
In conformity with the law, we shall communicate your GSM number to partners likely to send SMS only if your consent is explicitly stated in the questionnaire.

You can oppose the use of personal information for promotional purposes by sending a written request to that effect to the Compagnie des Alpes (89 Rue Escudier, 92772 Boulogne-Billancourt, France) or by sending electronic mail to

In the case of delivery by DHL of products ordered on our site, the information necessary for delivery will be communicated to them.

We neither treat nor register any financial data (credit card number, expiration date) concerning you. This data is registered directly on the Ogone site which applies its own policy of protection of personal data.

Data concerning connection (IP address; country; date, hour and time of connection, pages visited ….) are processed for statistical purposes and to improve the site and the service we offer you.

2. Right to access and correction

Upon presentation of a written request dated and signed and addressed to the Compagnie des Alpes (89 Rue Escudier, 92772 Boulogne-Billancourt, France – any party justifying her/his identity may obtain free of charge a written communication of personal data concerning him/her as well as, if applicable, the correction of inexact, incomplete or irrelevant data.

3. Security of personal data

The Compagnie des Alpes pledges to make every effort to protect your personal data, to avoid its being deformed, damaged or communicated to an unauthorized third party. Any user registered on the site shall be accorded a user’s name and a password. The user pledges to respect the confidential character of her/ his user’s name and password.

4. Contact

Any incidence of dispute concerning the collection and processing of your personal data should be addressed by electronic mail to the following address:

You may also send mail to the following postal address: Monsieur Sébastien Balieu, Digital Manager, 100 Boulevard de l’Europe, 1300, Wavre, Belgium.

The Compagnie des Alpes pledges to attend to the problem within a brief and reasonable delay.